Refund Policy

Seven-day request window

You may request a refund within seven calendar days after an initial subscription charge or renewal charge. The request must be sent before the end of the seventh calendar day, measured from the charge date shown on your receipt.

To request a refund, email support@usedynamicqr.com with the account email, order or receipt reference, charge date, and reason for the request. If the transaction was sold through Link or another merchant of record shown at checkout, you may also request transaction support through that provider.

Eligibility

A charge is eligible for a full refund within the seven-day window when the paid features have not been materially used during that billing period. Material use includes creating or downloading a paid bulk QR batch, managing more QR codes than the Free plan allows, or receiving scan activity beyond incidental testing on QR codes that require a paid plan.

We will also review duplicate or incorrect charges, reported unauthorized payments, and material service failures. These cases and any rights provided by applicable consumer law are not limited by this policy where the law requires a different outcome.

A refund may be declined when the request is late, paid features were materially used, the account violated the Terms of Service, or the same customer has repeatedly purchased and refunded the service. We may ask for information reasonably needed to verify the request and prevent fraud.

Processing

Approved refunds are returned through the original payment method. The payment provider controls when the funds appear in your account and may apply its own transaction-support procedures. A refund ends the paid access associated with that charge and may immediately return the account to Free plan limits.

Canceling a subscription is not the same as requesting a refund. A cancellation changes future renewal and downgrade timing; it does not automatically reverse a completed charge.

Contact

Questions about a charge or refund request can be sent to support@usedynamicqr.com.